Home Decor Outlets

The woman working at the store was very friendly. We were in and out and got our sofa delivered same day which was nice. However the man who delivered our sofa was very rude and did not even unpack the sofa. He was annoyed to go up 5 steps. So we told him to drive around the back as we have a way to our apartment with no steps. He was still annoyed and just brought it up the steps anyways. Took awhile to unwrap/unstaple the sofa but putting it together was fairly simple. It was a good low price as well.

Worst business I have ever encountered EVER!! They don’t tell you that once you have paid for the furniture it could be months before you even receive any of it. They literally told me if I pay it off it would be ordered and there in a week. The very rude manager then says he can’t tell me when I’ll get what I paid for like it doesn’t matter we already have your money type of tone and I can only give you 4K store credit but not your money back. This is ridiculous and by these other reviews I should have read before even going in there, it happens a lot. Definitely will be reaching out to my lawyer to see what can be done because certain information should be disclosed before purchase. Now I’m out 4K and a new home with no furniture.

Sales Associate- Rob was very helpful, professional and customer friendly. Rob provided more assistance than what the manager offered. Shopping for a small side chair table. I discovered with Rob that the side chair tables (2) were priced wrong and the manager didn’t seem concerned that his merchandise was marked incorrectly. Rob verified the pricing that I found was in fact Correct! I purchased the table and the manger never acknowledged or greeted me as a customer. Rob should be the manager of that store. Love the side chair table purchased for my mom!!!

I had purchased a sleigh bed and was told 2 days to order than was told 2 weeks after a month of waiting I went into the store and was told due to covid there was a delay. After 2 months I went in with my sister and I am moving out of state and wanted a refund. They told my sister she wouldn't be able to give a full refund since it was over 10 days. Now how do I even get a refund by your standards if you lie about 2 days than jump to 2 weeks for ordering. They went in the back and miraculously my name was on a list out of nowhere. Thankfully my sister was there to bring it to my house. I will never go back to this store I was treated so unfairly. If I could give 0 stars I would. Very very unhappy from the lies to the customer service.

Went to the store looking for a good deal and that’s exactly what Nick provided for me and my family! Not only did he make the buying experience easy for us but he was so personable and made us feel so at ease while looking around. We will definitely be returning when it’s time for more furniture! I will recommend to all my friends, family, and even strangers looking for nice, affordable furniture.

I have been waiting since April for my bedroom set to arrive. Customer service communication does not exist. Requesting a refund of my money paid in full and not furniture was a big mistake. I want my money back as of today I still do not have a status. Do not buy from this place. Horrible and frustrating.I only choose 1 star because it will not let you post without selecting one and that’s being generous. No refund and no furniture. I have filed a claim in small court against this company. my paperwork says the manager name is John Wayne. file a complaint with better business as well. keep fong until this place is shut down.

I don't make reviews but I just had to do this one. Paid over 1k for a living room set. Started the process in July and paid the set off on October. Was told that the set was ordered and on the way. My wife and I would call and drop in to check on the status of the furniture and was told it would be in mid November. Mind you their website says the furniture that we ordered is in stock at every store but when it came time (mid November) to get the furniture we are told they no longer have the set because it was discontinued. A whole month and you just saying it was discontinued???? When we requested a refund we were told we could not get it but we could use it as store credit. We paid our money for a set we liked and looked forward to getting! Their website states that the set we ordered was in stock at every store but we were told that the website was lying and dont trust it. It's your website!! I feel that we should get a refund due to the fact that we did not cancel our order nor did we break any agreements for getting the furniture. Stay away from this store! Will see how this play out!

I absolutely do not recommend this place. Three months with no furniture. No customer service. If you decide you take your chances, go through their credit company Synchrony. It’s your only chance at a refund. If you lay away, pay cash, or outside credit card, you will never see recourse. I have also noticed in the last hours the reviews that I read before are being shuffled to move better ones up.